Delivery & Returns

Delivery

Order before 2pm and we dispatch the same working day. Orders placed after 2pm, or at weekends and on bank holidays, are dispatched the next working day.

Standard delivery (2–3 days) — £3.00

Free on orders over £15.

Orders across the United Kingdom — England, Scotland, Wales and Northern Ireland.

Next day delivery — £4.00

Free on orders over £35.

Delivery is typically the next working day, though it can occasionally take longer for reasons outside our control.

Republic of Ireland

We are unable to deliver to the Republic of Ireland from this site. Please order from www.udoschoice.ie instead.

Tracking your order

You will receive an order confirmation containing a tracking ID, so you can follow your order once it has been dispatched.

Products we keep refrigerated

Two parts of the range are stored chilled. Neither is harmed by the journey to you.

Ultimate Oil Blend (liquid)

The oil is refrigerated in storage to keep it at its freshest, but it is perfectly fine out of the fridge while it is in transit. Unrefined oils degrade through prolonged exposure to light, heat and oxygen, and the amber glass bottle protects it from the first of those on the way to you.

Put it in the fridge when it arrives, and use it within the period stated on the bottle after opening.

Microbiotics

Our microbiotics are refrigerated in storage and distribution to maintain the live cell count. Super 8 Gold and Super 8 Immune carry an over-fill ratio — more cells than the label guarantees — which allows them to be kept unrefrigerated for up to four weeks at room temperature without falling below the declared count. A few days in transit will not affect them.

Refrigerate on arrival.

Everything else

Digestive enzymes, Beyond Greens and the Ultimate Oil capsules need no refrigeration at any stage. Store them in a cool, dry place. Beyond Greens is best kept in the fridge once opened.

Your right to cancel

If you are a consumer buying online, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is in addition to, and separate from, your rights if something is faulty.

How long you have

  • You have 14 days from the day you receive your goods to tell us you wish to cancel.
  • Once you have told us, you then have a further 14 days to send the goods back.

How to cancel

Just tell us — there is no form to fill in and no reason required. Call 0113 388 5230 or email hello@inspiredhealth.co.uk with your order number and let us know you are cancelling.

Condition of returned goods

Items must be unused and in their original condition, with any seals intact. Because these are food supplements, we are unable to accept returns of items that have been opened or unsealed, for health and hygiene reasons.

Your refund

We will refund the price you paid for the goods, together with the standard delivery cost of getting them to you. If you chose next day delivery, we refund the standard delivery cost rather than the premium.

We aim to refund you within 7 days of receiving the returned item — sooner than the 14 days the regulations allow.

Who pays for return postage

Reason for return Who pays
You have changed your mind You do
The item is faulty, damaged or defective We do
We sent the wrong item We do

If your item arrives faulty or damaged, please contact us before returning it and we will arrange collection or cover the postage. We will offer you a replacement or a full refund, whichever you prefer.

Where to send returns

Please contact us first so we know to expect it, then send returns to:

Savant Distribution Ltd
Quarry House
Clayton Wood Close
Leeds LS16 6QE
United Kingdom

We recommend obtaining proof of postage. Until we receive the item, it remains your responsibility.

Getting in touch

If you are not happy with your purchase, or you have a question about an order, please contact us:

Please have your order number to hand where possible — it is on your order confirmation email and makes everything faster.

Contact us →